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- Nonverbal communication that conveys a negative impression includes slouching, yawning, appearing angry, appearing bored and having a “whatever” attitude. Nonverbal communication that conveys a positive impression includes smiling, looking approachable, being alert and showing pride in your job.
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I deleted the card on file in Itunes and guess what, they STILL were able to get the charges approved. Communicating with unsatisfied guests necessitates emotional intelligence, maturity, perspective and humility to turn negative opinions into positive and memorable experiences.
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